Privacy Policy – How Jili Ma Protects Your Personal Data

1. Introduction

Jili ma ("we," "us," "our," or "the Platform") is an online gaming platform operated at jilima.best, designed specifically for Filipino players. We are committed to protecting the privacy of every person who visits or uses our platform, and we take that responsibility seriously.

This Privacy Policy describes how jili ma collects, uses, stores, shares, and protects personal information in connection with your use of our platform, games, payment services, customer support, and promotional activities. It also explains your rights under applicable Philippine data protection law, particularly the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This policy applies to data collected through jilima.best and any related mobile interfaces or apps associated with jili ma. It does not apply to third-party websites or services that may be linked from our platform.

We want you to understand this document clearly. If something is confusing, our support team is available 24/7 and happy to explain any part of this policy in plain Filipino or English.

2. Personal Data We Collect

Jili ma only collects data that is necessary for providing a safe, legal, and enjoyable gaming experience. Below is a clear breakdown of the categories of personal data we collect and the circumstances under which we collect them.

Registration and Account Data

When you create an account on jili ma, we collect the information you provide directly, including:

• Full legal name
• Date of birth
• Mobile number (used for account verification and communications)
• Email address
• Preferred username and password (stored in hashed form – we never see your plain-text password)
• Residential address in the Philippines

Identity Verification (KYC) Data

Philippine law and our licensing conditions require us to verify the identity of players before processing withdrawals and in certain other circumstances. For KYC verification, we may collect:

• Copies of government-issued photo ID (PhilSys, passport, driver's license, UMID, SSS/GSIS ID, or voter's ID)
• Proof of address documents
• Selfie photographs for liveness verification when required

Financial and Transaction Data

• GCash, Maya, GrabPay, or Coins.ph account reference numbers
• Bank account details for InstaPay/PESONet transfers (BDO, BPI, UnionBank)
• Visa/Mastercard masked card numbers
• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Betting history including game type, stake amounts, and outcomes

Technical and Usage Data

When you access jilima.best, our systems automatically collect certain technical information:

• IP address and approximate geolocation
• Browser type and version
• Device type and operating system
• Pages visited, time spent on each page, and navigation patterns
• Session duration and login timestamps
• Referring website or link

Communications Data

If you contact jili ma support via live chat or email, we retain records of those communications including the content of messages, timestamps, and any files shared, for quality assurance and dispute resolution purposes.

3. Why Jili Ma Collects Your Data

Jili ma only processes personal data for specific, legitimate purposes. We do not collect data speculatively or "just in case." Every piece of data we hold serves one or more of the following purposes:

• Account creation and management: To register you, verify your identity, and maintain your account on the platform.
• Payment processing: To handle deposits from and withdrawals to your GCash, Maya, bank, or card – safely and accurately.
• Legal compliance: To meet our obligations under the Data Privacy Act of 2012, anti-money laundering (AML) regulations, and our gaming license requirements, including KYC verification and transaction reporting.
• Security and fraud prevention: To detect and investigate suspicious activity, protect your account from unauthorised access, and maintain platform integrity.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact our support team.
• Platform improvement: To analyse usage patterns and technical performance so we can make jili ma faster, more reliable, and more enjoyable for all Filipino players.
• Responsible gaming: To monitor betting behaviour and identify signs of problem gambling, enabling us to provide appropriate tools and interventions as required under our responsible gaming obligations.
• Marketing communications (with your consent): To send you promotions, bonus offers, and platform news by SMS or email, only if you have opted in. You can withdraw consent at any time in your account settings.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, jili ma processes your personal data on the following legal grounds depending on the type of processing:

• Contractual necessity: Processing required to fulfil our agreement with you as a registered player – this covers account management, payment processing, and game operation.
• Legal obligation: Processing required to comply with applicable law, including KYC/AML obligations, gaming license conditions, and mandatory record-keeping requirements.
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, and platform improvement, balanced against your rights and interests as a data subject.
• Consent: Processing for optional purposes such as marketing communications, where you have given clear, freely withdrawable consent. You can update your marketing preferences at any time in your jili ma account settings.

5. Who Jili Ma Shares Your Data With

Jili ma does not sell your personal data to any third party, ever. We may share certain data with trusted third parties only in the specific circumstances listed below, and only to the extent necessary for the stated purpose.

Payment Processors

To process deposits and withdrawals, jili ma shares relevant payment details with GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet network banks, and Visa/Mastercard processors. These providers operate under their own privacy policies and are subject to applicable Philippine financial regulations.

KYC and Identity Verification Providers

Jili ma may use regulated third-party KYC service providers to assist with identity document verification. These providers are contractually bound to handle your data securely and use it only for the purposes of verification.

Regulatory and Law Enforcement Authorities

Jili ma may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts when required by law, court order, or regulatory direction. This includes reporting obligations under anti-money laundering regulations.

Technology and Hosting Providers

Jili ma uses third-party infrastructure providers (cloud hosting, database services, CDN providers) to operate the platform. These providers process data on our behalf and are bound by data processing agreements that restrict them from using your data for any purpose other than providing the agreed services to jili ma.

What We Never Do

• We never sell your data to marketers, data brokers, or any commercial third party.
• We never share your data with advertisers for profiling purposes.
• We never transfer your data to any party in a jurisdiction that does not provide adequate data protection standards without appropriate safeguards.

6. How Jili Ma Stores and Secures Your Data

Data security is a core operational priority at jili ma, not an afterthought. We implement multiple layers of technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure, or destruction.

Technical Safeguards

• 256-bit SSL/TLS encryption on all data transmitted between your device and jilima.best.
• AES-256 encryption for sensitive data stored in our databases, including financial details.
• Password hashing using bcrypt – your plain-text password is never stored.
• Two-factor authentication (2FA) available for all accounts and mandatory for administrative access.
• Firewall protection and intrusion detection systems monitoring for suspicious activity around the clock.
• Regular penetration testing by independent security specialists.

Organisational Safeguards

• Access to personal data is restricted to jili ma employees who genuinely need it for their role.
• All staff with access to personal data are trained on data protection obligations and confidentiality requirements.
• Internal data handling policies are reviewed and updated regularly.

7. How Long Jili Ma Keeps Your Data

Jili ma does not keep your data longer than necessary. Retention periods are determined by the purpose of the data and applicable legal requirements:

• Account data: Retained for the duration of your account and for 5 years after account closure, as required for gaming regulatory compliance and dispute resolution.
• KYC/identity documents: Retained for 5 years from the date of verification, as required by Philippine AML regulations.
• Financial transaction records: Retained for 5 years from the date of the transaction, in line with financial record-keeping obligations.
• Betting history: Retained for 5 years from the date of the bet for audit, dispute, and regulatory purposes.
• Support communications: Retained for 2 years from the date of the interaction.
• Technical/log data: Retained for 12 months for security monitoring purposes, then deleted.
• Marketing consent records: Retained until consent is withdrawn, plus 12 months for compliance record-keeping.

Once a retention period expires, data is securely deleted or anonymised so it can no longer be traced to you.

8. Cookies and Tracking Technologies

Jilima.best uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience. Here's what we use and why:

Essential Cookies

These are necessary for the platform to function. They include session cookies that keep you logged in, security tokens, and cookies that remember your preferences within a session. You cannot opt out of essential cookies while using jili ma.

Analytics Cookies

Jili ma uses analytics tools to understand how players use the platform – which pages they visit, how long sessions last, and where players encounter friction. This data is used in aggregate and anonymised form to improve the platform. Analytics cookies can be disabled in your browser settings.

Performance Cookies

These help us identify and fix technical issues, optimise page load times, and ensure the platform works reliably across different devices and connections – particularly important for Philippine players on mobile data.

No Third-Party Advertising Cookies

Jili ma does not use third-party advertising cookies or allow ad networks to track you across the web through our platform. We do not serve targeted ads based on your browsing behaviour outside of jilima.best.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

9. Your Data Rights Under Philippine Law

The Data Privacy Act of 2012 gives you specific rights over your personal data. Jili ma is committed to honouring these rights fully. Here's what you're entitled to:

To exercise any of these rights, contact jili ma support via live chat or email at support@jilima.best. We will respond to all valid requests within 30 calendar days. In some cases, we may need to verify your identity before processing a request.

10. Protection of Minors

Jili ma is strictly an adult platform. We do not knowingly collect personal data from anyone under 21 years of age (or the legal gambling age in the relevant jurisdiction, whichever is higher). Our registration process includes age verification steps, and KYC procedures are in place to confirm the identity and age of players before withdrawals are processed.

If jili ma discovers that personal data has been collected from a minor, that account will be immediately suspended, all data will be deleted, and any deposited funds will be returned to the original payment source. If you believe a minor may have registered on our platform, please contact us immediately at support@jilima.best.

11. Changes to This Privacy Policy

Jili ma reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable law. When we make material changes, registered players will be notified via the email address or mobile number on their account, or through an in-platform notification.

The updated policy will always be accessible at jilima.best/privacy-policy, with the version number and last-updated date clearly displayed at the top. Your continued use of jili ma after an updated policy takes effect constitutes your acceptance of the changes.

We encourage you to review this policy periodically so you always know how jili ma handles your personal information. This is especially important if you update your payment methods, contact details, or communication preferences.

12. Contact Us and How to Raise a Privacy Complaint

If you have questions about how jili ma handles your personal data, or if you want to exercise any of your data rights, here's how to reach us:

We aim to respond to all privacy-related requests and complaints within 15 business days. For complex requests, we will acknowledge receipt within 3 business days and provide a final response within 30 calendar days. If a complaint cannot be resolved through our internal process, you have the right to escalate to the National Privacy Commission (NPC) of the Philippines.